Order and Payment Related
- Payment Methods: We only accept PayPal, are available for payment. However, we cannot process personal checks, money orders, bank transfers, debit cards, or cash on delivery.
- Security of Online Orders: Rest assured that the security of your online order is of utmost importance to us. SSL encryption technology is employed to safeguard your credit card information when it is being transmitted. Moreover, we do not retain your credit card data on our servers.
- Modifying or Canceling Orders: After placing an order, please be aware that it still has the possibility to be accepted or rejected, even if it has been confirmed. In case of cancellation following credit card authorization, a refund will be sent back to the original payment method.
Delivery Related
- Delivery Time: The delivery time is subject to the shipping option you select. Upon shipping your order, we will promptly send tracking information to you via email, generally within 24 hours. It should be noted that we are not liable for any customs delays in your country.
- Order Tracking: Once your order is on the way, tracking information will be emailed to you, enabling you to monitor the delivery progress.
Promotion and Discount Related
- Combining Discount Codes: Unless otherwise specified, it is not allowed to combine promotions and discount codes with other offers.
Account Related
- Ordering Without an Account: You have the option to place an order as a guest. Nevertheless, creating an account can provide you with various benefits, including a faster checkout process, convenient access to order status and history, and updates on new products and promotions.
Other Related
- Damaged or Incorrect Items: If you are unfortunate enough to receive a damaged or incorrect item, please get in touch with our customer service team right away at [email protected]. When contacting us, include your order number and a photo of the item, and we will assist you in resolving the issue promptly.
- International Shipping: At present, our shipping service is limited to the United States.
- Contacting Customer Service: If you have any inquiries, feel free to email us at [email protected]. Our customer service team is at your service from Monday through Sunday, between 10 a.m. and 5 p.m. EST.